Privacy

GREENET Renewable Energy Trading Platform (“GREENET Platform,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our services. By accessing the GREENET Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:
  1. Personal Information: Name, contact details, date of birth, nationality, occupation, education, income, financial account information, ID numbers, and other data necessary for service provision.
  2. Usage Data: IP address, login time, location, browser information, device details, and cookies.
  3. Service Records: Service applications, payment transactions, customer service interactions, and participation in events or promotions.

2. How We Use Your Information

We use your information to:
  1. Provide and improve our services
  2. Process payments and verify your identity
  3. Send service notifications, product updates, or marketing materials (if you opt in)
  4. Conduct market research and develop new products or services
  5. Comply with legal or regulatory requirements

We may also share your data with trusted partners, contractors, or regulatory authorities when necessary to fulfill our services (e.g., smart meter installation, power transfer agreements).

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You may disable cookies in your browser settings, but some features of the GREENET Platform may not function properly without them.

4. Data Retention and Location

Your personal data will be retained for as long as you have an account with us or as required by law. Data processing may occur in Taiwan or other jurisdictions where we or our partners operate.

5. Your Rights

You have the right to:
  1. Access, correct, or delete your personal data
  2. Request a copy of your personal data
  3. Opt out of marketing communications at any time

To exercise your rights, please contact our support team via the GREENET Platform.

6. Data Security

We implement technical and organizational measures to protect your data. However, no system can guarantee absolute security. If a data breach occurs, we will notify you as required by law and take appropriate action.

7. Third-Party Disclosure

We will not disclose your personal data to third parties without your consent, except:
  1. When required by law or court order
  2. To prevent threats to life, safety, or property
  3. For academic research in the public interest
  4. During business mergers, acquisitions, or asset transfers

8. Disclaimer

We strive to provide uninterrupted, secure services but cannot guarantee absolute accuracy, reliability, or error-free performance. You use the GREENET Platform at your own risk.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the GREENET Platform after updates indicates your acceptance of the revised terms.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us via the GREENET Platform.

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